Consulting, Payments & Fees
Client/ HEMMENS Meeting Schedules: Consultations and other meetings are by
appointment only and are conducted between the hours of 11am-2pm, Monday, Wednesday and Friday. There is street parking available.
time consultations can be done on the phone or in person.
you need to reschedule or cancel an initial consultation, please do so at least
24 hours before the scheduled meeting. If it is not cancelled or rescheduled 24
hrs before, a cancellation fee of $60.00 will be assessed.
consultations are $60.00 per hour
you have an idea, and need assistance flushing out your idea or ideas on how
to upgrade the design, we would be happy to provide a design consultation.
consultations are $60.00 per hr.
you need to reschedule a design consultation, please do so at least 24 hours
before the scheduled meeting. If it is not cancelled or rescheduled 24 hrs
before, a cancellation fee of $60.00 will be assessed.
Technical Package Consultations
1. If you would like to order a technical
package, we will need to review the details of your design. This may take 1-2 hours and can be done in person, via Skype and/or over the phone.
2. Technical Packages are made to order and are
3. Once the technical package is ready, you will
have an opportunity to review and advise comments and updates before it is
Material Drop Offs
1. All materials for samples or production
should be dropped off all at once and reviewed with the HEMMENS team. There is
no fee for the 1st material drop off/materials review.
materials are forgotten, and another drop off is needed AND you need to speak
with HEMMENS to review more information, this is a consultation and will be
charged at $60.00 per hour.
not in use for a sample or production should not be left at the HEMMENS office
or factory for more than 5 business days.
5. If you would like to HOLD materials at the
HEMMENS office or factory longer than 5 business days, there will be a holding
fee of $100.00 per month, no partial fees will be assessed.
If you need recommendations on where to shop
for materials, a sourcing fee of $60.00 will be charged and a complete list of local suppliers will be supplied via e-mail.
International sources will be provided at an additional charge of $25.00 per source, please inquire about this service for more information.
you are requesting a tech pack or production run be completed before
the current lead time given, a rush fee of $100.00 will be applied to your
rush orders need to be reviewed and approved by HEMMENS and the client before
a technical package has been paid for, it is non-refundable
a sample has been ordered and the deposit invoice has been sent, this is
considered a confirmed order. If you would like to cancel your sample order
after the invoice has been sent but NOT paid, a $60.00 cancellation fee will be
assessed for each cancelled sample & pattern.
a sample order has been confirmed by both parties and paid for, your order
cannot be changed. Deposits for samples become non-refundable.
a production order deposit invoice has been paid for, there is no changing the
order unless prior approval from HEMMENS is granted.
order deposits are only fully refundable if NO work has been done on the order.
refunds to production orders can be given if work has been started, but not
production work that has been completed is non-refundable.
you would like your sample or production orders shipped, you must have a UPS or Fed Ex
shipping account that will cover your shipping fees.
SAMPLING orders requiring shipment will be assessed a $15.00 handling fee.
A handling fee of $25.00 will be applied to all PRODUCTION orders
that are being shipped.
items that are NOT samples or production orders that you would like shipped
separately from your samples or production, (for example: swatches, old
prototypes, paperwork) will be assessed a $25.00 handling fee.
are due upon receipt of the invoice.
an invoice is more than 5 business days past due, a late fee of $60.00 will be
applied, for every week that it is past due.
*HEMMENS policies and
procedures are subject to change without notice.