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HEMMENS Manufacturing Policies

Updated February 2017


HEMMENS is a Los Angeles based design company, product developer and manufacture, specializing in handbags & accessories made of leather, canvas and other heavy materials.


HEMMENS offers the following services:

  1. Technical Packages
  2. Patterns
  3. Samples
  4. Production/Manufacturing
  5. Design Assistance
  6. Consulting
  7. Hands on Workshops
  8. Cost Sheets
  9. Line Sheets & Basic Photography

Manufacturing Guidelines

Sample Making Guidelines

Production Guidelines

Sample Lead Time:

The normal lead-time for samples is 4-6 weeks. The lead time starts AFTER all materials, design specifications and any other information required to make the sample has been received. Lead times for samples are subject to change based on volume, please ask HEMMENS for the current lead time.

Production Lead Time:

HEMMENS can easily deliver 400 units of a product in 6 weeks. All materials & information must be provided before a completion date is given. Lead times for production are subject to change based on volume, please ask HEMMENS for current production lead times.

Sample Materials:

HEMMENS requires designers to provide all materials and hardware before sample making will start. Items such as glue, thread and filler will be provided and added onto the invoice. *Missing/short materials may effect your estimated day of completion.

Sample & Pattern Pricing:

Sample & pattern prices are calculated for each design. Calculations are based on the time it takes to make the sample or pattern. ESTIMATED prices will be given before the sample is made, the ACTUAL cost can only be calculated once the sample is complete. There may be differences between the estimated and actual sample costs, details will be outlined when the sample is complete.

Production Materials:

HEMMENS requires all materials and hardware be provided before production will start. Items such as glue, thread and filler will be provided and added onto the production invoice. *Missing materials may effect your estimated day of completion.

Production Pricing:
For production prices to be in effect, a minimum of 12 units are required, per color/per style.
*
Production prices will be given after the sample is complete & approved.
*Once the sample is approved for production, materials & construction cannot be changed. Production team will follow the approved sample & pattern.


Payment:

A 50% deposit is required for all samples & patterns. The remaining 50% is due upon completion of the sample, before shipping pick up. Designers are responsible for all shipping and handling costs.

Production Minimums:

Minimum units for production orders are 12 pieces per color/per style. Production prices may be lowered further for production units of 24, 50 and 100+. All orders under 12 pcs will be charged at the sample price.

Alterations/Adjustments:

Alterations and adjustments to the pattern and or sample are additionally charged services. Please try to finalize your idea and give as many details as possible on the 1st sample to avoid additional charges for adjustments.

Production Payments:

A 75% deposit is required for all production orders. The remaining 25% is due upon completion of the units, before shipping. Pictures will be provided upon request. All units will be cleaned, inspected and packaged before shipping.


Agreements

Confidentiality Disclosure Agreements:

If you have a Non-Disclosure Agreement, please send it over to HEMMENS before sampling your products. HEMMENS always makes a point to keep client information confidential.
HEMMENS offers a basic production agreement that covers units ordered and timing, all details are included on the invoice. Completion dates cannot be given until all materials, design information, deposit and approved samples /patterns are received.


Factory Touring:

We do not offer tours of our factory to the public. Our client’s designs and company information are confidential. Our clients may tour when checking up on production orders per HEMMENS request, sample & production meetings, and/or delivering materials.


Shipping:

HEMMENS requires clients have a Fed Ex or UPS shipping account if they are NOT going to be picking up their orders in person. If you would like your items shipped internationally, an additional fee may apply. Please contact your customer service representative for more information.

Additional Services

Logo Stamps:

HEMMENS can assist you in getting your logo stamps made for your sample & production orders. Stamps are made to fit our logo emboss machine. Logo stamp lead-time is 3 -4 weeks. Getting them done before you start your production is highly recommended.

Cutting Dyes:

HEMMENS can make cutting dies for your production units. Please discuss the need for production dies after your sample is complete. Production dies take 2-3 weeks to complete. Getting them done before you start your production is highly recommended.

Design Assistance:

If you need help flushing out your design ideas, need tech packs or templates to organize your information, HEMMENS can help! Ask your representative for more information.

Consulting, Payments & Fees

Client/ HEMMENS Meeting Schedules: Consultations and other meetings are by appointment only and are conducted between the hours of 11am-2pm, Monday, Wednesday and Friday. There is street parking available.

Manufacturing Consultations

1. First time consultations can be done on the phone or in person.

2. If you need to reschedule or cancel an initial consultation, please do so at least 24 hours before the scheduled meeting. If it is not cancelled or rescheduled 24 hrs before, a cancellation fee of $60.00 will be assessed.

3. Manufacturing consultations are $60.00 per hour

Design Consultations

1. If you have an idea, and need assistance flushing out your idea or ideas on how to upgrade the design, we would be happy to provide a design consultation.

2. Design consultations are $60.00 per hr.

3. If you need to reschedule a design consultation, please do so at least 24 hours before the scheduled meeting. If it is not cancelled or rescheduled 24 hrs before, a cancellation fee of $60.00 will be assessed.

Technical Package Consultations

1. If you would like to order a technical package, we will need to review the details of your design. This may take 1-2 hours and can be done in person, via Skype and/or over the phone.

2. Technical Packages are made to order and are non-refundable.

3. Once the technical package is ready, you will have an opportunity to review and advise comments and updates before it is considered complete.

Material Drop Offs

1. All materials for samples or production should be dropped off all at once and reviewed with the HEMMENS team. There is no fee for the 1st material drop off/materials review.

2. If materials are forgotten, and another drop off is needed AND you need to speak with HEMMENS to review more information, this is a consultation and will be charged at $60.00 per hour.

3. Materials not in use for a sample or production should not be left at the HEMMENS office or factory for more than 5 business days.

5. If you would like to HOLD materials at the HEMMENS office or factory longer than 5 business days, there will be a holding fee of $100.00 per month, no partial fees will be assessed.

Material Sourcing

1. If you need recommendations on where to shop for materials, a sourcing fee of $60.00 will be charged and a complete list of local suppliers will be supplied via e-mail.

2. International sources will be provided at an additional charge of $25.00 per source, please inquire about this service for more information.

Rush Fees

1. If you are requesting a tech pack or production run be completed before the current lead time given, a rush fee of $100.00 will be applied to your order.

2. All rush orders need to be reviewed and approved by HEMMENS and the client before moving forward.

Order Cancellations

1. Once a technical package has been paid for, it is non-refundable

2. Once a sample has been ordered and the deposit invoice has been sent, this is considered a confirmed order. If you would like to cancel your sample order after the invoice has been sent but NOT paid, a $60.00 cancellation fee will be assessed for each cancelled sample & pattern.

3. Once a sample order has been confirmed by both parties and paid for, your order cannot be changed. Deposits for samples become non-refundable.

4. Once a production order deposit invoice has been paid for, there is no changing the order unless prior approval from HEMMENS is granted.

5. Production order deposits are only fully refundable if NO work has been done on the order.

6. Partial refunds to production orders can be given if work has been started, but not completed.

7. Any production work that has been completed is non-refundable.

Shipping

1. If you would like your sample or production orders shipped, you must have a UPS or Fed Ex shipping account that will cover your shipping fees.

2. Any SAMPLING orders requiring shipment will be assessed a $15.00 handling fee.

3. A handling fee of $25.00 will be applied to all PRODUCTION orders that are being shipped.

4. All items that are NOT samples or production orders that you would like shipped separately from your samples or production, (for example: swatches, old prototypes, paperwork) will be assessed a $25.00 handling fee.

Payments

1. Payments are due upon receipt of the invoice.

2. If an invoice is more than 5 business days past due, a late fee of $60.00 will be applied, for every week that it is past due.

*HEMMENS policies and procedures are subject to change without notice.